Privacy Policy

Privacy Policy

Effective Date: 22 SEP 2020

At My SUPER Guide LLC (“SUPER”, “our”, “us”, “we”) we know that our users care how personal data is handled. In the following we aim to give an overview of how we collect, use and share personal data and we encourage you to read this Privacy Policy in its entirety. Please also read any Privacy Policies shared with you in connection with any bookings or purchases of services, tickets, goods or similar you made through this website.

Consent

By visiting or using our website in any manner whatsoever you affirm that you accept this Privacy Policy, the practices described herein and give your authorization for us to collect, use and share your personal data in the ways described in this Privacy Policy.

WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy covers how and what personal data we collect, use, store, share and transfer in relation to your visit or use of our website and services.

Personal data means any personally identifiable data and is not data that cannot be related to a specific individual. We may anonymize personal data such that it cannot be individually identified.

This website is aimed at a general audience and we do not market services intended for children and do not intentionally collect data relating to children.

You must be at least 16 years old to use this website and to make any bookings or purchases of services, tickets, goods or similar through this website. If you are under the age of 16, please do not try to make any bookings or purchases of services, tickets, goods or similar or share any personal data about yourself with us.

Please contact us immediately, via the contact formula on this website and write “Personal Data Request: Children” in the subject line if you think personal information of a child under the age of 16 has been given to us without consent of a parent.

Please note that this website may link to third party websites, applications, and plugins. This policy does not apply to third parties that we do not own or control, or to individuals that we do not employ or manage.

WHAT PERSONAL DATA IS COLLECTED?

We may collect, use and store all data users knowingly share with us such as login data, identity data (name, title), contact data (phone numbers and email addresses), invoicing and payment data (invoicing addresses, delivery addresses, payment card and bank account data).

Feedback and survey data, interests, and preferences (including your communication preferences in relation to receiving marketing from us and third parties).

User content such as historical communication between you and us or other content or data shared by you in connection with your use of this website and services, tickets, goods or similar bought or requested.

We may collect, use, and store transactional data such as historical bookings or purchases of services, tickets, goods or similar and data relating to payments made to/from you from/to us.

We may collect, use and store technical data such as, your IP address, “cookie” data, operating system, browser, location and time zone as well as data about which pages you visited, in what order and for how long and which website you visited immediately before vising our website.

This website may utilize Google Analytics, Google Tag Manager and Custom Audience Tracking Pixel services from Google Inc.

This website may utilize Custom Audience Tracking Pixel a service from Facebook Inc.

We only collect and use this type of data in anonymized form. You may be able to change the settings in your browser to adjust which technical data you are willing to share.

We ask for your consent before placing cookies on your devices.

HOW IS THE PERSONAL DATA USED?

We use personal data as needed to comply with legal requirements.

We also use personal data for our or third-party legitimate business interests, such as to facilitate the supply of services, tickets, goods or similar, process payments or otherwise collect payment for services, tickets, goods or similar, administer the relationship with users, to protect and optimize our business and this website, to provide and optimize services, user experience, marketing content for users, and to suggest relevant services or products to users.

We will use personal data in the areas specifically given in this Privacy Policy and potentially for closely related areas.

This website may utilize Google Analytics a service from Google Inc. “Cookies” are used to analyse your use of this website and ultimately to optimize this website.

Google’s processing of data generated by cookies (incl. IP Addresses) can be prevented by installing a browser plugin. See further information here: www.tools.google.com/dlpage/gaoptout, https://www.google.com/intl/en/policies/ and www.google.com/privacy/privacy-policy.html.

This website may utilize Google Tag Manager, a service from Google Inc. Google Tag Manager makes management of website tags via a GUI possible.

This website may utilize Custom Audience Tracking Pixel, a service from Facebook Inc. that makes it possible for us to target Facebook ads at people who have visited our website.

By visiting or using our website in any manner whatsoever you affirm that you give your authorization for us to contact you by email, phone or through other channels regarding bookings or purchases of services, tickets, goods or similar made through this website and generally to communicate with you regarding your use and experiences of services delivered, this website and related subjects.

We ask for your consent before sending you marketing and offers on behalf of ourselves and third parties.

WILL THE PERSONAL DATA BE SHARED?

We do not lease or sell personal data that has not been anonymized such that it cannot be individually identified. We may share personal data that can be individually identifiable with third parties as described below.

We share personal data we reasonably believe is needed to comply with legal requirements and to apply our terms and conditions or other agreements.

We may share personal data with group companies, if this is the case the latest effective Privacy Policy will apply to these companies as well.

Third parties we are affiliated with may take bookings or sell services, tickets, goods or similar through this website. We will share personal information with the relevant third party in such situations. We will only share personal information that is needed for the third party to provide the relevant service, tickets, goods or similar.

As an example we will need to share certain personal data with tour operators and independent tour guides operating tours booked through this website.

We hire the services of other companies, contractors and individuals to complete tasks on our behalf and may have to share certain personal data with them to allow them to provide services, tickets, goods and similar. Unless we explicitly inform you otherwise, these companies and individuals are not allowed to use personal data we have shared with them for other things than to complete the intended service for us.

If we chose to sell, merge, or transfer our business or assets or parts thereof, user and customer data is a business asset that may be shared or transferred. Any new owner will be bound by the latest effective Privacy Policy.

Except for what is described above we will seek explicit consent before sharing personally identifiable personal data with third parties.

IS THE PERSONAL DATA TRANSFERRED INTERNATIONALLY?

My SUPER Guide LLC is registered in the United States of America and any data provided to us may therefore be stored in the United States of America.

If you reside within the European Economic Area (EEA) personal data will be stored on servers located in the EEA.

Some email data is stored by our mail host, Mailgun. Please see Mailgun’s privacy policy here: https://www.mailgun.com/privacy-policy/

We may have to transfer personal data outside of the EEA to allow third parties to deliver services, tickets, goods or similar. As an example, we will need to share certain personal data with tour operators and independent tour guides operating tours outside the EEA booked through this website. We always strive to share as little data as possible, as an example we will often only share names and not emails and phone numbers.

In the process of using Google Analytics IP addresses will be abbreviated and may be transferred to a server in the United States of America.

IS PERSONAL DATA SECURE?

We are committed to keeping personal data secure and take reasonable precaution to do so. Data transmitted over the internet cannot be guaranteed to be entirely secure, consequently users of this website who chose to transmit personal data to us acknowledge that they do so at their own risk.

We have implemented suitable systems and procedures to keep personal data secure. Access to personal data is limited to employees and third parties who needs it to exercise their duties or deliver services, tickets, goods or similar.

If we discover a breach of the security of personal data, we will attempt to notify you via the contact information you have shared with us.

HOW LONG IS PERSONAL DATA RETAINED?

You can always request that we erase you personal data by contacting us via the contact formula on this website, please write “Personal Data Request: Erase” in the subject line.

Please note that we may keep part of your personal data as long as reasonably necessary for our legitimate business interests, administrative and legal purposes.

LEGAL CONDITIONS

Under data protection laws you have certain rights regarding personal data.

Access personal data: To access personal data we store about you, please contact us via the contact formula on this website and write “Personal Data Request: Access” in the subject line.

Correction of personal data: If you find that parts of the personal data we store about you are incorrect, please contact us via the contact formula on this website and write “Personal Data Request: Correction” in the subject line.

Portability of personal data: To request that we transfer personal data to you or a third party please contact us via the contact formula on this website and write “Personal Data Request: Transfer” in the subject line.

Overview of personal data shared for marketing purposes: To request information about which categories of personal data we share with partners, affiliates, third parties or similar for marketing purposes and the contact information for such partners, affiliates, third parties or similar, please contact us via the contact formula on this website and write “Personal Data Request: Third party sharing and contact information” in the subject line.

Erasure personal data: To request that we erase personal data please contact us via the contact formula on this website and write “Personal Data Request: Erase” in the subject line.

Please note that we may for legal and administrative purposes need to retain some data.

OPT-OUT: To opt-out of receiving marketing content from us or third parties follow the instructions that may be included with any marketing content or contact us via the contact formula on this website and write “Personal Data Request: OPT-OUT” in the subject line.

If you opt-out of receiving marketing content, you will not generally withdraw your authorization for us to collect, use and share your personal data in the ways described in this Privacy Policy.

Restrict or object to processing of personal data: If you want to restrict or stop processing of your personal data, or if you are of the opinion that we are violating your rights by processing personal data due to claimed legitimate business interests, please contact us via the contact formula on this website and write “Personal Data Request: Restrict or object to processing” in the subject line.

Withdraw consent: If we are processing personal data on the basis of consent you can withdraw that consent by clicking “unsubscribe” or similar link included in emails from us or alternatively by contacting us via the contact formula on this website and write “Personal Data Request: Withdraw consent” in the subject line. The withdrawal of your consent will not apply to data processing that has taken place before you withdraw your consent.

Complain: If you think we have violated data protection laws, depending on where you reside, it may be your right to complain to the relevant national authority where you reside. We will appreciate the chance to alleviate your concerns and correct the situation before you do that.

CHANGES TO THIS PRIVACY POLICY

As we evolve our business, website, services and similar or applicable laws evolve we may need to amend this Privacy Policy without prior notice. Data collected now is subject to the Privacy Policy in place when such data is used. The Privacy Policy in effect will always be posted under “Privacy Policy” at the bottom of this website. We recommend that you check the information periodically. By visiting or using our website in any manner whatsoever you affirm that you accept the latest Privacy Policy in effect. If you do not agree with changes made in our Privacy Policy please contact us via the contact formula on this website and write “Personal Data Request: Erase” in the subject line to request that we erase your personal data.

Please note that we may for legal and administrative purposes need to retain some data.

QUESTIONS?

If you have any questions regarding our Privacy Policy, please send us a message via the contact formula on this website with “Personal Data Request: Questions” in the subject line.